- First, we recommend studying relevant chapters of Operating Instructions
and look at Frequently Asked
Questions. You should not skip
this article, which we prepared for you in co-operation with other
service headquarters of the leading consumer electronics manufacturers.
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- We would like to remind you that our maintenance service centres are
at your full disposal only in case of defects of devices. Experts from
selling organizations will be glad to answer your questions regarding
operation of products, their prices, qualities and parameters.
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- When contacting the service station by phone or in writing,
please always state the exact type of the product as given on its
type label. In case of a defect which is not apparent at first sight
or bug occurring only under certain conditions, it must be described so that
it can be recalled at the service centre. If the defect claimed does not occur,
or is not apparent, it cannot be removed.
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- Nowadays, all professional service centres for electronics perform repairs
solely in repair shops. This is the only way to offer a really
high quality service without compromising and necessary improvising
in the apartments or premises of our customers. In view of the complexity of our products,
requirements for diagnostics technology, the need for storage of spare parts and
required safety tests (CSN EN 33 1600) we have been persuaded many times in practice
that a professional service cannot be performed by makeshift means.
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- The customer apply guarantee complaints in the outlet/store
where they bought their product. If at a place where the electronics store
is located or somewhere nearer to the buyer’s site there is an organisation
authorised to perform guarantee repairs, customer will apply entitlement
for repair at that firm (Section 625 of the Civil Code) - see
authorised service centres.
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- In case that a customer cannot deliver his/her apparatus for repair,
every one of our authorized service centers is ready to ensure transport
by its own means or through a transport service.
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- When you claim a free guarantee service, check whether all
guarantee conditions
are met, in particular that the warranty certificate is properly filled in.
In the opposite case such repair cannot be performed free of charge.
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