Maintenance servicing for the whole assortment of the Grundig consumer electronics is provided on the territory of the Czech Republic regardless of where a product was purchased. However, a claim for a free of charge guarantee repair can currently only be applied with goods imported to the Czech Republic through Grundig Ceska Republika s.r.o. or Fast CR, a.s. Please ask the vendor from whom you bought your product for information about the conditions of your guarantee.

We are sorry, but we do not know the combination that the manufacturer of the universal remote control assigned your product, and therefore cannot give it to you. Ask the vendor from whom you bought the unoriginal remote, and if he is unable to provide you with the code, cancel the purchase contract. In case of interest, we can provide you with an original remote control, which belongs to the product and which is not normally much more expensive than a universal remote, with a 100% guarantee on all functions.

According to Section 9 (1) of the Consumer Protection Code, a vendor has the duty to properly inform a purchaser of a new product about the characteristics and manner of use and maintenance of the product, as well as the danger arising from its improper use or maintenance. If it is necessary owing to the nature of the product or the manner or duration of its use, the seller has the duty to provide that this information be contained in appended written instructions that are understandable. According to Section 11 of the Code, all written information must be in Czech.
However, the lack of a Czech instruction manual is not a defect which could be grounds for a claim. In case this happens, you can inform the Czech commercial inspection organ, which is authorized to impose a sanction for this delict. You can also demand a Czech instruction manual from the vendor on the basis of Section 617 of the Civil Code.
If you are looking for an operating manual for your Grundig device, you will find it on the official Grundig homepage.

Normally, several DVB-T multiplexes are broadcast from one transmitter on different channels with the same power output. It does not mean, however, that the level and quality of the signals will always be the same in all multiplexes at the receiving end. If on top of that, signals broadcast on the same frequency from different transmitters (SFN) meet, and in big cities with different polarization on top of that, even a negligible difference in the path of the wave, a movement of the antenna or an obstacle can be enough for one or more multiplexes to have significantly different characteristics than others. Besides the level, in DVB-T the quality of the signal defined particularly by CBER (the error rate before the Viterbi correction) parameters, VBER (the error rate after the Viterbi correction) and MER (the modulation error ratio) are significant. For quality DVB-T reception it is necessary for the signal to be stable and have a level above 40 dBµV, a CBER lower than 1.0*E-2, a VBER lower than 1.0*E-6 and a MER higher than 24 dB. By properly choosing the location, moving the antenna on its vertical axis or winding it toward its sides, it is often possible to very significantly improve the reception of the signal. If another receiver works without problems at a given place, it still does not mean that your television has a defect or low sensitivity. It is important what parameters the signal from your antenna has and whether the problem also occurs in places where the quality of the signal is checked, such as a shop or service centre. If the antenna has been checked by a professional company, it is essential when lodging a claim to provide the values this company has measured. You can usually display informative facts (information about the signal) alone on the television. If these values are under 70%, it is not possible to guarantee quality reception any more. In such a case, don't look for the problem in the television, but have the antenna checked by a professional company, which is equipped with professional measuring technology.

This problem is connected with the LCN (Logical Channel Number) function, which is part of the DVB standard. Digitally transmitted channels can have it entered by means of an LCN descriptor in what fixed order they are to be saved in a given region (CA TV). In such a case, individual re-numbering by the user cannot be allowed, because duplicities could arise during the new tuning or adding of a new program. Television and distribution companies which participate in digital broadcasting in our country do not use this service. Thus, receivers with the LCN function firmly assign numbers in accordance with SID (identification of digital service - Service ID). This is a specific problem given by the momentary state of digital broadcasting in the Czech Republic, which can be usually solved by recording new firmware, in which the LCN function is turned off for the Czech Republic.

Unlike classic CRT tubes, flat displays (plasma and LCD) are more responsive to the permanent displaying of a static crisp image. With regards to this, one can talk about a kind of memory that the display has of a static picture. This memory is either short-term (reversible), or irreversible - when a static image displayed long-term stays on the faceplate, apparently permanently. The most dangerous case of long-term viewing of a picture in a 4:3 or 14:9 format is when on a wide-angle display, vertical black lines appear on the sides. The same damage to the display can be caused by long-term use of computer games or by using the television set as a monitor in camera systems, for displaying information texts or for repeating commercial spots, especially at a high-contrast setting. It is generally thought that this problem concerns only plasma displays; however, irreversible changes can also happen to LCDs. Unlike plasma displays, in which a permanent reductions of emissions (exhaustion) of luminescent material often occurs, in LCDs this phenomenon is caused by a "fatigue" of the liquid crystals. It manifests itself as darker vertical lines or spots on the transitional plane of a 4:3 picture and is usually more obvious on the right side of the display. During normal use with full-surface imaging (for 4:3 broadcasting choose the AUTO or PANORAMA mode), the troublesome background often disappears alone over time. This physical phenomenon is given by the level of the LCD technology and it cannot be considered to be a defect. Also, the legal guarantee does not extend to such wear. For reducing this undesirable effect, different electronic circuits exist which automatically move the standing image so that it does not stay in one place, but their effect should not be overestimated. However, similar darker lines or spots on LC displays can have a completely different cause: under the influence of the electrostatic charge, dust can settle on the ground glass plate, the reflector and the lamps of the backlight of the display, especially in a smoky environment. In such a case, it is enough to have the display professionally cleaned in an authorized service centre.
As the display is the most expensive part of the television set, in every case we recommend that you allow an expert to assess the spots on the image.

Apparently the so-called hotel mode was activated in the receiver. This feature is part of a service setting and is thus not accessible to the user. An authorized service centre will perform the de-blocking. This is not considered to be a guarantee repair but a paid service.

The procedure for unlocking the TV set without knowing the safety code is normally to be found in the operating manual. If you do not have access to the manual or cannot find the procedure for unlocking the TV set in it, or if your attempt at unlocking has failed, please refer your problem to an authorized service, which will un-block your set. This is a paid service that the guarantee does not apply to.

In order for a repair to be successful, the claimed defect must somehow appear at the service centre. Therefore, when logging a claim, the purchaser must be aware of his legal obligation to prove the defect or the fact that is contrary to the purchase contract. If therefore you do not manage to describe the defect in such a way that it would be possible to unambiguously evoke it, or if the defect does not appear in the service centre, there is no sense in insisting on a repair or pointing at the incompetence of the service centre. If at your home, your television repeatedly turns off automatically and a similar defect does not occur in a repair shop, a possible cause could be your home electricity distribution. It happens very often that some connections in distribution boards, wiring boxes, switches or outlets are not properly finished. Especially older wiring with aluminium conductors requires regular checking of all screw joints. A great transition resistance of such an imperfect joint can cause a short-term fall in voltage or a complete outage of the power. The power source protection in the TV then reacts by turning it off. You can check this in the simplest way by, for example, plugging a table lamp into the same outlet as you use for the television (the light bulb flashes the moment the receiver is turned off) or by plugging the receiver into a different outlet circuit (the problem disappears). If you have a sufficiently laid out backup source used for computers (UPS), you can connect it as a test.

This defect can have several causes:

• The error occurs accidentally. Some characters are missing or will repair themselves after a while. This is caused by a poor television signal or by bad tuning of the receiver. You will find a suitable test on page 899 of the CT1 or CT2 teletext.
• Only characters with Czech signs are incorrectly displayed. In this case, check the selection of the character set of the teletext (see operating instructions). Usually the incorrect setting is "Western Europe" or "Turkey". All TV sets imported to the Czech Republic by Grundig enable this selection and some of them even separately for each program preset. If the TV set was imported individually from abroad, then it may only be fitted with the western character set. In such cases, we will be glad to find out whether the decoder can be replaced and at what price.
• The defect occurs only when the so-called fly-pages are displayed for a long time (e.g. page 100 on CT1 or 101 on TV Nova and Prima TV), where part of the content is cyclically overwritten. This problem is caused by the incompatibility of some teletext decoders and should be removed by a software adjustment on the transmitting side. To check this, you may use page 897 on CT1, TV Nova or Prima TV.

The static electricity discharges in the surroundings of the tube are a natural phenomenon accompanying high voltage changes (e.g. switching the TV set on or off, switching between programmes and quick luminance changes). It occurs in particular in connection with tubes with a larger diagonal and depends, among other things, on the relative humidity of the air. As nowadays, the rears of TV sets are made of thin plastic with many ventilation holes, the crackling can, as a matter of fact, be distinctively heard in a quiet room. But this is no defect. In case of doubts we recommend making a comparison with another TV set of the same type or similar design.

• If the spots are of permanent nature and you have not observed them earlier, this is probably caused by magnetization of the mask of the screen. Every TV set is equipped with a demagnetisation circuit, which briefly activates on turning on the power supply switch. If you only turn off the device to standby mode (by remote control), then switch it off for 1 hour by means of the main switch and you can turn it on again (if necessary, repeat several times). If this procedure improves the problem only partly, then the screen must be demagnetised by a special demagnetising coil at the service station. To avoid this defect, make sure that there are no sources of magnetic field near your receiver (speakers, transformers, metal objects). To prevent this problem, we recommend turning off the TV set with the main switch at least once every two weeks.
• If spots appear only when contrasting scenes are displayed for a longer time and then disappear, then you might have a CRT with a steel mask (e.g. "Black Line D"), which is used in some TV sets because of its favourable price. On a prolonged display of contrast transitions or bright areas (= high cathode current), the mask of the screen can be unevenly heated, causing its reversible heat deformation ("doming"). As a result of this, colour spots, which again disappear after a change in the picture may temporarily appear. The colour temperature may fluctuate by up to T = 2000 °K in such cases. According to the manufacturer, this is not a defect but a generally known physical quality of these cathode ray tubes given by their design and price. In TV sets with screens, which use the invar mask, this effect does not occur. However, the use of such screens increases the price of the device.

The cabinet of modern television sets are made of thin plastic and have many vent holes on the back wall. Therefore, they do not have the same sound suppressing ability as the boxes of older sets. In the case of sets with a classic CRT screens, the noise is normally a magnetostrictive hum exiting the deflection coils. In 100 Hz CRT sets, this hum is even more evident, because the frequency (200 Hz) is double that of classic 50 Hz receivers and the human ear are more sensitive in this field. This phenomenon cannot normally be considered a defect as it is given by the construction of the set. In television sets with an LCD or PDP display, the whirring may come from a transformer in the supply circuits. You can easily find out whether your concrete case is a defect or a characteristic given by the construction by comparing your television with another set of the same type.

The reduction of the vertical dimension of the picture makes 3 measuring lines (red, green and blue) visible on its top edge and the data of the teletext, VPS and VITC flash on the bottom edge. At 4:3 display ratio, these parts of the picture are overlaid by the mask of the screen. The measuring lines are generated by the video processor of the TV set and are necessary for the automatic setting of the cut-off currents of the screen and thereby also of the colour black. The teletext, VPS and VITC dates are keyed into the video signal by the transmitter. This phenomenon cannot be considered to be a defect.

Thanks to impregnated cathodes with a reinforced emission layer, modern CRTs boast great contrast, brightness and sharpness. Because of the great thickness of the emission layer and resulting heat lag of the cathode, the emission of electrons ceases more slowly than with older types of CRTs (cold emission). Low-end TV set categories are not equipped with a switch-off circuit (Black Switch Off). The residual high voltage discharge of the tube then attracts the electron cloud to the screen, thus causing the said effects. This effect has no impact on the function, technical parameters or life of the set. The occurrence of the said phenomenon is not a reason for a guarantee complaint, nor can it be considered to be a defect.

The parameters of the external input of the TV set are probably not correctly set (instead of the FBAS/CVBS composite signal, the S-Video composite signal has erroneously been selected). Check the AV inputs setting in the control menu. Also, an interconnection error between devices or an unsuitable cable cannot be excluded as the cause of this.

No method or function for automatic programming of records (VPS, Show View, VPT, Megalogic…) can eliminate accidental errors. Sometimes, the setting is bad; sometimes, the time or date on the VCR is wrongly set. Also, a printing error with the Show View code or an incorrectly transmitted or missing VPS signal cannot be excluded. With some models, a power supply outage causes erasure of the timer. So far, however, we have not met any hardware defect in a VCR causing this problem.

In order to unblock a lock, it is usually necessary to delete the memory, which also contains the service setting of the VCR. It is necessary to renew this setting for the proper function of the device. Therefore, we recommend that you allow an authorized service centre to handle this task.

A turbulent development is taking place in the field of DVD technology. If we rule out a hardware defect (for instance a defective DVD drive), then this is usually caused by an older version of the firmware of the DVD player, which does not support some new functions, formats or authoring of the disk. We recommend an inspection at the service section, which requires handing over the disk when this defect demonstrably occurs.

Some types of protection (e.g. Cactus Data Shield) go so far in their principle that the disks become unreadable not only for PC drives but also for some CD and DVD players. This is not a malfunction of these devices but rather a case of non-observance of the CD-DA (Red Book) specification standard. These disks are defective and you can file a complaint at your vendor's shop.

If the DVD player does not support direct viewing of JPEGs, there is a simple solution: when burning a CD, choose a VCD or SVCD compilation instead of the CD-ROM format. It will be just as possible to burn JPEGs as if they were MPEG files. The result will be an image gallery ( slideshow) in which you can also create a menu with thumbnails. For burning we recommend the Nero Ahead program.

It is very deceptive to talk about NTSC, PAL or SECAM standards in connection with digital CD, DVD or cassette (DV) recordings. These are systems for analogue TV recording or transmission. In the digital form, the difference in these signals is only in the resolution and the frequency of frames. Unfortunately, on discs, in instruction manuals, in many popular handbooks and sometimes even in professional literature, PAL, SECAM or NTSC are still incorrectly used for the purpose of simplification. The PAL analogue signal has a 720 x 576 resolution and a 50 Hz frame frequency after conversion to digital form. In NTSC, the respective values are 720 x 480 / 60 Hz. In each DVD player it is possible to set whether all DVD discs are to be reproduced in the PAL system (SECAM is not used), in NTSC, or whether the original format should be left (&MULTI& or &AUTO& setting). If therefore the original recording was digitalized in NTSC as 720 x 480 / 60 Hz and you have the DVD player set to PAL, the player will re-sample the signal to 720 x 576 / 50 Hz and on its RGB or YUV (YPbPr) outlets a signal with this resolution and frame frequency will appear. In these signal components there is no PAL/NTSC/SECAM coding, unlike FBAS (CVBS) and S-VIDEO outlets, where in this case, the signal will be coded in the PAL system.

Correct solution: If your receiver supports a 60 Hz frame frequency (it does not need to be able to decode NTSC), it is enough to set the &MULTI / AUTO& mode on the DVD player and join the devices with an RGB or YUV (YPbPr) signal.

Emergency solution: If you have a receiver which in the aforementioned case has problems with the vertical synchronization of the picture (it cannot handle a frame frequency of 60 Hz), set it to the &PAL& play mode and connect the devices with an RGB, YUV (YPbPr), FBAS (CVBS) or S-VIDEO signal. In such a case, however, the aforementioned problem with &twitching& or "jitter" of the image caused by converting the frames from 60 to 50 Hz will occur.

Erroneous solution: On the DVD player you have &NTSC& or &MULTI / AUTO& set up and the television is connected to an FBAS (CVBS) or S-VIDEO outlet. In a better case, you will get only a black and white picture when playing American standard discs recorded through a television which doesn't have an NTSC decoder. If on top of that, such a television does not support a 60 Hz frame frequency, it will not be possible to watch the picture at all, because it will be vertically non-synchronous.

The Windows XP operating system normally does not need any new control devices for communication through a USB interface. The aforementioned problem has a different cause, which is related to connecting further network units (disks). Namely, if the first free letter after those assigned to local memory devices (FDD, HDD and CD-ROM) is momentarily taken by one of these network units (typically E or F), the system does not consider the unit's letter to be taken and also assigns it to the newly connected USB device. The result of this conflict is that although the network disk still works correctly, the USB device is not available. You can easily avoid this operating system error by permanently assigning a different letter to the USB unit:
1. Temporarily disconnect all network disks.
2. Connect the player to the USB interface. In a while, it should already appear as another disk in the &My Computer& display.
3. In the selection Start -> Control Panel -> Administrative Tools -> Computer Management choose the item Disk Management.
4. Find the disk of the player (it will be marked as a removable medium) and with the right button on the mouse choose &Change Letter of Drive and Path&.
5. Change the letter of this unit to another, which you don't use (we recommend B, for example), and confirm with the OK button.
6. Renew the connection of network disks on original positions.

For transferring files between a player and a PC, we recommend using the MSC (Mass Storage Controller) protocol. If the player determines that Windows Media Player 10 or higher is installed on your computer, it will preferentially choose the MTP (Media Transfer Protocol) protocol. Switching between MTP and MSC modes is carried out by pressing the MODE button on the player for roughly 4 seconds (the player must be connected to the PC). The current mode of communication with the PC will be shown on the display of the player (whether the MTP sign is shining or not).

If your RDS time synchronization is activated, the time and date are set whenever the radio is turned on according to the RDS data being broadcast at that time by the radio station it is currently tuned to. Unfortunately, this information can be inaccurate in some stations and some don't even broadcast it. It is thus not a flaw of the alarm clock, but an error in the RDS data of the radio station concerned. The simplest solution is to manually adjust the time on the alarm clock or to allow the synchronization to come from a station that sends correct RDS time (for example, LR1), and turn off automatic synchronization (&CT OFF&). The clock will then work on the frequency of the mains, which is normally fully adequate.

If you submit an ownership document of a receiver (or a car), we may obtain the code from the central records based on the serial number for you. The device must be handed over or sent to our service centre to verify the code and the serial number. The price of this service is set in our price list. If an unauthorized service centre offers a similar service, please note that a new code &cloned& from another device will be recorded onto the receiver for about the same price. The entire protection will thus lose its reason of being as you will obtain the same code as other customers of that service centre. Moreover, this newly assigned code can never be detected as it does not correspond with the serial number of the receiver.

• The power consumption of processor-controlled devices may be up to 100% higher than in simple analogue receivers. This is balanced by a higher convenience of operation (display, memory, clock).
• The average power drain of motors of scanning units in today's portable CD players does not exceed 0.5 W. Usually, these devices are equipped with an &Anti-shock& (DAS) function with buffer storage which (if active) raises the power drain roughly by 0.15 W. During normal use, the total power drain of the device does not exceed 0.8 W (!), which, however, represents an energy take-off of up to 250 mA under a supply potential of 3 V. This current can double when searching for tunes, at higher volume or mechanical upheavals. If regular batteries (LR6/AM3/E91/AA) have a capacity of, for example, 1000 mAh, their discharge can already come after 4 hours. The information about the maximum playing time given in the technical specifications of the product is valid under ideal circumstances, i.e. playing in a calm environment (on a flat plane), without searching and added functions (DAS, UBS etc.), with zero volume and when using &Long Life& batteries with a capacity of up to 2000 mAh.

Discharge of batteries is understandably unpleasant owing to their price, but no servicing can change this. Therefore, for lowering the cost of operation, we recommend that you always use rechargeable batteries (NiCd, NiMH).

The electronic safety lock (children's lock) was activated. The operating instructions will instruct you how to deactivate the function. If you have the instructions or don't know how to do it, turn to an authorized service station, which will unblock your receiver. The guarantee does not apply to unblocking; it is a paid service.